Pressure has been restored in Harris County MUD 120. Please contact customer service at 832-467-1599 if you are still experiencing water pressure issues.
Harris County MUD #120 is currently experiencing low water pressure in certain areas of the District.
We believe this is due to a main line break in the system, and service technicians are searching for the leak now. We will send out another update once we have more information.
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Customers in Harris County MUD 120 may be without water for the next 4 to 6 hours while crews are repairing a main break near McClendon Park. We appreciate your patience during this time.
Winter weather and freezing temperatures are expected this week across Texas. The National Weather Service is forecasting widespread freezing temperatures on Friday and Saturday morning (12/23 – 12/24). In such conditions, it is imperative to protect the “Four P’s”: People, pets, pipes and plants.
People
Keep warm, stay inside if possible.
If you need to go out, dress in layers and wear hats, gloves and an appropriate coat.
Avoid overexertion, as cold weather puts added strain on your body.
Pets
Bring pets inside, and move other animals or livestock to sheltered areas.
Keep adequate food and water available.
Pipes
Disconnect outdoor hoses, drain and store in protected area.
Wrap exposed faucets and pipes – including those outside the house or in unheated crawl spaces, attics, garages and other areas.
Plants
Bring potted plants inside or store in garage near interior wall to provide extra warmth and protection from wind.
For cold-sensitive outdoor plants, put down extra mulch and consider covering with a cloth fabric of some kind to shield the plants from wind and frost.
Additionally, if you have an irrigation system, turn off the water to the system at your backflow preventer and then drain the system so your irrigation pipes and sprinkler heads are not damaged.
As it pertains to the dripping of faucets, we are asking and advising our residents and customers NOT to drip their faucets. This could cause a dip in water pressure at your facility. If you reside within the greater Houston area and are part of the Regional Water Authorities (West Harris County Regional Water Authority, North Fort Bend Regional Water Authority, North Harris County Regional Water Authority), or receive water from the City of Houston, dripping faucets will put a strain on the system resulting in low pressure or even depleting the water system.
The following sites can also be used as a source of information and to keep you updated:
There is no boil water notice in effect for Harris County Municipal Utility District #120 residents or businesses. The City of Houston has issued a Boil Water Notice for their water system and other systems effected by the City’s issue. While local media (and social media) are reporting boil water notices for the City and those other Water Districts in our area, these notices do not pertain to Harris County Municipal Utility District #120 receivers, as the District maintains independent water production facilities. Again, Harris County Municipal Utility District #120 is not currently under a Boil Water Notice.
In the event a Boil Water Notice needs to be issued for our community, notification will be provided. For immediate and up-to-date 24/7 information, you can always reach out to EDP’s 24-hour Customer Service line at (832) 467-1599.
Please be advised that effective November 15, 2022, the West Harris County Regional Water Authority (the “Authority”) withdrew implementation of Stage 1 of its Drought Contingency Plan. Stage 1 drought conditions have been lifted.
We thank you for your cooperation during this time in helping us to conserve water. A copy of the Authority’s Drought Contingency Plan is included on the Authority’s website: www.whcrwa.com.
Due to ongoing drought conditions, The West Harris County Regional Authority (WHCRWA) initiated Stage 1 water conservation measures. Because Harris County MUD 120 is located within the boundaries of the WHCRWA, we are required to initiate Stage 1 voluntary utility water conservation measures. The WHCRWA and Harris County MUD 120 may require mandatory water use restrictions if conditions worsen. Effective immediately, the following voluntary water use restrictions are in place:
Voluntary water use restrictions now in place:
Outdoor water use shall be voluntary between the hours of 6:00 a.m. and 10:00 a.m. and between the hours of 6:00 p.m. and 12:00 a.m. (midnight).
All outdoor water usage, including, but not limited to, lawn and garden watering, car washing, and window washing, shall be limited as follows:
District residents and other users of water within the district with even numbered addresses may use water outdoors on even number days (0, 2, 4, 6 or 8)
District residents and other users of water within the district with odd numbered addresses may use water outdoors on odd numbered days (1, 3, 5,7 or 9)
In the event no street address exists, only district residents and other users of water within the district living on the north and west side of a street may use water outdoors on even numbered days. District residents and other users of water within the district on the south and east side of a street may use water outdoors on odd numbered days.
The Board of Directors appreciates your cooperation and perseverance during this Conservation Condition. Once the Conservation Condition ends, we will notify you, and you may then return to normal usage. If conditions should worsen, it may be necessary to proceed to Stage 2, at which time you will be notified of the more stringent restrictions to ensure the availability of water in your community.
The Harris County MUD 120 Board recently completed the replacement of all water meters in the District with new ultrasonic smart meters. These meters will allow customers to monitor their water consumption on a daily basis through the Eye On Water website portal or mobile app, which may assist you with the detection of waters leaks and understanding how much water is used during irrigation and with other heavy water use activities.
Getting Started
In order to access the new smart meter tools, you first need to create a new Eye On Water account and register your smart meter. Visit https://eyeonwater.com to access the online portal or to download the mobile app. When creating the account, you will need your zip code and water service account number exactly as shown on your water bill.
Using Eye On Water
The Eye On Water portal and mobile app can help you review your water usage on a daily basis, assist with the detection of water leaks, and even allow you to set up automated leak detection alerts. For more information on viewing your water usage and setting up leak alerts, please view the videos below.
Need Assistance?
If you have any further questions or need assistance regarding your new smart meter or the Eye On Water website portal or mobile app, please contact the MUD 120 operator, Environmental Development Partners, at (832) 467-1599.
